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Local American Family Insurance agency owner earns top honor for customer service

Shannon Ahrens, an American Family Insurance agency owner in Beloit, has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the company’s American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family Insurance agency owner.

Ahrens has been an agency owner for American Family since June, 2005. Her agency office is located at 1122 Cranston Road.

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